Privacy Policy
Your privacy is fundamental to our business. This policy explains how Murgiliad collects, uses, and protects your personal information.
Introduction
At Murgiliad - Mobile Game Development & Trading Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile gaming platforms, engage with our services, or communicate with us.
This policy applies to all users of our gaming platforms, website visitors, and individuals who interact with our company in any capacity. By using our services or providing us with your information, you consent to the data practices described in this policy.
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Username and profile information
- Date of birth and age verification
- Payment information (processed securely)
Gaming Data
- Game progress and achievements
- Scores and leaderboard rankings
Technical Information
- Device information and specifications
- Cookies and similar tracking technologies
- Network connection and performance data
Communication Data
- Support requests and correspondence
- Feedback and survey responses
- Marketing communication preferences
How We Use Your Information
Gaming Services
- Providing access to our mobile games and gaming platforms
- Managing user accounts and authentication
- Synchronizing game progress across devices
Analytics and Improvement
- Conducting A/B testing for new features and content
- Personalizing content and recommendations based on preferences
- Generating aggregated insights for business development
Communication and Support
- Responding to customer support requests and inquiries
- Providing promotional content (with your consent)
- Processing feedback and survey responses
- Delivering important security and policy updates
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances to provide our services effectively:
Legal Requirements
- • Compliance with legal obligations and court orders
- • Protection against fraud and security threats
- • Investigation of potential violations of terms
- • Response to lawful government requests
Business Partners
- • Payment processors for transactions
- • Cloud service providers for data storage
- • Analytics partners for service improvement
- • Advertising partners (with your consent)
Social Features
- • Display of public gaming profiles
- • Leaderboards and achievement sharing
- • Multiplayer gaming interactions
- • Community features (with privacy controls)
Security Measures
- • Age verification services
- • Anti-fraud and abuse prevention
- • Technical security monitoring
- • Data breach response procedures
Data Transfer and International Users
Our gaming services may process data across international borders to provide optimal performance and availability. We ensure that any international data transfers comply with applicable privacy laws and regulations, including implementing appropriate safeguards such as standard contractual clauses or adequacy decisions where required.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security approach includes multiple layers of protection designed to safeguard your data throughout its lifecycle.
Technical Safeguards
- 256-bit SSL/TLS encryption for data transmission
- AES-256 encryption for stored data
- Secure cloud infrastructure with access controls
- Multi-factor authentication systems
- Real-time monitoring and threat detection
- Automatic security updates and patches
Organizational Measures
- Regular security training for employees
- Strict data handling policies and procedures
- Limited access to personal data on need-to-know basis
- Regular security audits and assessments
- Vendor security due diligence
- 24/7 security incident response team
Gaming-Specific Protections
- Secure game server architecture
- Enhanced protections for minor users
- PCI DSS compliance for payment processing
- Regular data backup and recovery procedures
- Geographic data protection compliance
Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will promptly notify affected users and relevant authorities as required by applicable law. We will provide clear information about the nature of the breach, the data potentially affected, and steps users can take to protect themselves.
Your Rights and Choices
We believe in giving you control over your personal information. You have several rights regarding your data, and we provide tools and processes to help you exercise these rights easily.
Access and Portability
- Request a copy of your personal data we hold
- Export your gaming data in portable formats
- Review how your data is being used
Correction and Updates
- Update your profile and contact information
- Correct inaccurate personal data
- Modify your gaming preferences
- Adjust notification and communication settings
Processing Limitations
- Restrict processing of your personal data
- Object to certain types of data processing
- Withdraw consent for marketing communications
- Opt-out of personalized advertising
Deletion and Erasure
- Clear browser cookies and tracking data
- Request permanent data erasure
Parental Controls
- Create supervised accounts for minors
- Set spending limits and restrictions
- Monitor and control gaming activity
How to Exercise Your Rights
Response Timeline
We will respond to your privacy rights requests within 30 days of receipt. Complex requests may require additional time, in which case we will notify you of the delay. We may request additional information to verify your identity before processing certain requests. There is no fee for reasonable requests, but we reserve the right to charge a reasonable fee for excessive or repetitive requests.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data retention periods vary based on the type of information and applicable legal requirements.
Gaming Data
Retained while account is active, plus 3 years for analytics
Financial Records
7 years for tax and regulatory compliance
Communications
5 years for customer service and legal purposes
Automatic Deletion
We have implemented automated systems to delete personal data when retention periods expire or when accounts become inactive for extended periods. For inactive accounts, we typically begin data deletion processes after 2 years of no activity.
- Account deletion after 24 months of inactivity
- Anonymous analytics data retention (no personal identifiers)
- Legal hold exceptions for ongoing investigations or disputes
Legal Basis for Processing
Under applicable privacy laws, we must have a legal basis for processing your personal data. The legal basis may vary depending on your location and the specific circumstances of data processing.
Contract Performance
Processing necessary to provide our gaming services as agreed in our Terms of Service.
- • Account creation and management
- • Game progression and achievements
- • In-app purchases and transactions
- • Multiplayer gaming features
Consent
You have given clear consent for specific processing activities.
- • Marketing communications
- • Personalized advertising
- • Optional analytics features
- • Social media integration
Legal Obligation
Processing required by law or regulation.
- • Age verification compliance
- • Tax reporting requirements
- • Anti-money laundering regulations
- • Court orders and legal processes
Legitimate Interests
Processing necessary for our legitimate business interests.
- • Fraud prevention and security
- • Service improvement and development
- • Abuse detection and prevention
- • Network performance optimization
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your gaming experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings or our cookie management tools.
Essential Cookies
Required for basic site functionality and security.
- • Session management
- • Security authentication
- • Load balancing
- • Fraud prevention
Analytics Cookies
Help us understand how users interact with our games.
- • Usage statistics
- • Performance monitoring
- • Feature utilization
- • User journey analysis
Marketing Cookies
Used to deliver relevant advertisements and content.
- • Personalized ads
- • Content recommendations
- • Campaign tracking
- • Social media integration
Managing Your Cookie Preferences
Browser Controls
You can control cookies through your browser settings:
- • Chrome: Settings > Privacy & Security
- • Firefox: Preferences > Privacy & Security
- • Safari: Preferences > Privacy
- • Edge: Settings > Privacy & Services
Our Cookie Manager
Use our privacy dashboard to:
- • View all cookies we use
- • Enable/disable specific categories
- • Download your cookie data
- • Set granular preferences
Children's Privacy
We take special care to protect the privacy of children under 13 (or relevant age in your jurisdiction). Our services are designed with additional safeguards and parental controls to ensure a safe gaming environment for young users.
Age Verification and Consent
Under 13 Years
- Parental consent required before registration
- Verified parental controls and oversight
- Restricted data collection and sharing
13-17 Years
- Enhanced privacy protections
- Content filtering and moderation
- Parental spending controls
- Time limits and session management
Parental Controls
- Account creation and approval
- Activity monitoring and reporting
- Game time and content restrictions
Educational Gaming
- Age-appropriate content curation
- Positive reinforcement mechanics
- Anti-bullying and safety measures
- Achievement-based progress tracking
- Learning and skill development focus
Reporting Concerns
If you believe a child has provided personal information without proper parental consent, or if you have concerns about our children's privacy practices, please contact us immediately. We will take prompt action to address any issues and ensure compliance with applicable child privacy laws.
Email: childprivacy@murgiliad.com
Phone: +82-2-2011-8877
Contact Information
If you have any questions about this Privacy Policy, need assistance with your privacy rights, or want to report a privacy concern, please contact us using the information below. We are committed to responding promptly and addressing your privacy concerns.
Murgiliad Company Information
Gangnam Finance Center
152 Yeongdong-daero, Gangnam-gu
Seoul 06295, South Korea
Privacy Team
Children's Privacy
Regulatory Authorities
You have the right to lodge a complaint with your local data protection authority
South Korea: Personal Information Protection Commission (PIPC)
Quick Links
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to transparency about how we handle your personal information and will notify you of significant changes.
Notification Methods
- In-app notifications and pop-up alerts
- Prominent website banner announcement
- 30-day advance notice for material changes
- Version history and change summaries
Version Information
Current Version: 2.1
Last Updated: January 15, 2024
Effective Date: February 1, 2024
Changes in this version:
- • Enhanced data retention policies
- • Updated children's privacy protections
- • Expanded cookie management options
- • Clarified legal basis for processing
Questions About Changes
If you have questions about any updates to this Privacy Policy or how the changes may affect you, please don't hesitate to contact our privacy team. We're here to help you understand any modifications and ensure you're comfortable with how we handle your personal information.